Terms & Conditions

1. About us

2. Definitions & scope

In these Terms & Conditions, “we”, “us”, “our” and “Vietnam Tour Expert” mean Asia Travel Expert Co., Ltd. “You” and “the client” mean the person making the booking and every member of the travelling party. “Tour” means any private or joined-group tour, day trip, holiday package or Halong Bay cruise booked through us, and “suppliers” means the hotels, cruise operators, guides, transport companies, airlines and other providers who deliver the services.

These terms apply to every booking made with Vietnam Tour Expert, together with our Deposit & Payment policy and our Privacy Policy. By using this website you agree to these Terms & Conditions and our Privacy Policy. If you do not agree with them, or you are dissatisfied with the site, please tell us via our Contact page. Failure to comply with these terms may result in legal action and in restriction of your access to this site.

3. Booking & confirmation

• Send us your request through a tour page, our Contact page, email or WhatsApp. A travel consultant replies with an itinerary and quotation, which can be tailored to your dates, interests and budget.
• Your booking is confirmed once you have accepted the quotation and we have received your deposit. Once a deposit is received, it is understood that you have read, understood and accepted these Terms & Conditions.
• After payment you receive a voucher confirming your services. The invoice we issue confirms that both you and the company have agreed to the terms, rates, itinerary and other information provided.
• Please check your confirmation carefully and tell us straight away if any name, date or service is incorrect. Names must match the passports used for travel.

4. Prices & what’s included

• Prices are per person in US dollars (USD) unless stated otherwise.
• Every tour on our website shows a published “from” price per person. Your final price is confirmed in your quotation, because it depends on group size, travel dates, hotel class and the services you choose.
• What is included and excluded is listed in each tour programme and in your quotation. Services not listed as included in your confirmation are not included.
• On some occasions, if members of a group booking withdraw, there are fixed costs which mean the remaining travelling party must pay more per person.

Children

Child rates apply to one child sharing a twin or double room or cabin with two adults.

Some suppliers charge additional fees for infants and children; we will tell you at the time of booking.

5. Deposit & payment

Payment methods

• Credit or debit card through a secure 9Pay payment link sent by your travel consultant. A 3.3% card fee applies. Card details are processed by the payment gateway and are not stored on our system.
• Bank transfer in USD to our ACB (Asia Commercial Bank) account.
• Western Union to our authorised recipient.

Account details and step-by-step instructions are on our Deposit & Payment page.

6. Changes by you

Transferring your booking

If you or any member of your party is prevented from travelling for any reason (including death, illness or jury service), we will transfer your booking to another person who satisfies all the requirements of the tour, provided you notify us in writing a reasonable time before departure.

Other changes

If you wish to make any other change to your booking after our confirmation has been issued (itinerary, hotels, flight tickets and so on), we will try but cannot promise to meet your request. We need your authority in writing before we can make any change; for a group booking we need the written authority of the lead name.

Charges from suppliers

Many suppliers, particularly airlines, do not allow names or travel dates to be changed, or impose full or partial charges. We will pass these on to you where applicable. All expenses incurred in altering a booking, including fees and charges levied by third parties such as cruise operators, airlines and hotels, are paid by the client.

7. Cancellation & refunds

Cancellations must be sent to us in writing (email is fine). Charges are calculated from the date we receive your notice.

Tours and holiday packages

Halong Bay cruise-only bookings

8. Changes or cancellation by us & force majeure

• We reserve the right to substitute hotels, flights or cruise ships, to alter itineraries, or to cancel a tour before departure. If we cancel a tour before it starts, we will give you a full refund of the money received from you.
• We may cancel services for reasons of force majeure, including political events, health emergencies, natural disasters, storms or flight cancellations. In these cases you are fully reimbursed for the cancelled services but cannot claim further compensation.
• Halong Bay cruises may be cancelled or shortened by the port authorities in bad weather; this is handled as force majeure.
• We reserve the right to modify or discontinue services to clients who behave illegally or objectionably towards our employees, agents or other travellers. Offensive behaviour includes behaviour which is obscene, racially offensive or of a sexual nature.

9. Travel documents, visas & insurance

• Passport: your passport must be valid for at least 6 months beyond your date of entry into Vietnam and have blank pages for stamps.
• Visa: depending on your nationality you may need an e-visa or visa, or you may be eligible for visa exemption for a limited stay. Entry rules change, so please check the current requirements with the Vietnam Immigration Department’s official e-visa portal or your nearest Vietnamese embassy before you travel. We are happy to advise, but holding the correct visa and documents is your responsibility.
• Travel insurance: Vietnam Tour Expert is an inbound travel company and cannot arrange insurance for clients. We strongly recommend that you buy comprehensive travel insurance in your country of residence covering medical treatment, evacuation, cancellation and personal belongings, and any activities you plan (such as motorbike riding or kayaking). We can act as an intermediary between you and your insurance company if needed.

10. Health, safety & your responsibilities

• Please tell us at the time of booking about any medical condition, mobility limitation, dietary requirement or allergy that may affect your trip, so we can advise and inform our suppliers.
• Many of our tours include activities which require care and attention, such as boarding and going ashore from boats, kayaking, climbing hills, and entering and leaving caves and tombs. You will receive help and advice from our guides, but all activities are undertaken at your own risk. We, our employees and agents cannot be responsible for any action or event that occurs after they have exercised their duty and taken the necessary care.
• Motorbike tours: to ride a motorbike yourself you must hold a valid motorcycle licence from your home country together with an International Driving Permit (IDP) issued under the 1968 Vienna Convention on Road Traffic, wear the helmet provided and follow your guide’s instructions. Riding without these documents is against Vietnamese law and may invalidate your insurance. If you do not hold them, please tell us before booking.
• Please be ready at the agreed pick-up time. Drivers and shuttle buses cannot wait for late passengers, and services missed through lateness are your responsibility. If you change hotel, tell us as soon as possible so we can change your pick-up point.
• You are responsible for complying with customs, immigration and local laws, and for looking after your own valuables and personal belongings.

11. Our liability

• Vietnam Tour Expert provides tour information and tour bookings, and publishes travel information and services gathered from selected hotels, air ticket agencies, tour companies and operators. We are not responsible for errors, omissions or inaccuracies in information provided by third-party suppliers.
• We are not responsible for any wrongful, negligent or fraudulent acts or omissions, changes of itinerary, cancellations or failure of equipment by suppliers or any other party not directly owned or controlled by us.
• We are not liable for any loss, injury or damage to person or property, alteration of itineraries or cancellation in part or in full caused by weather conditions, sea conditions, fire, breakdown of machinery or equipment, acts of government or other authorities, wars whether declared or not, civil disturbances, strikes, riots, thefts, epidemics, quarantines, medical or customs regulations, terrorist activities, or any other actions, omissions or conditions beyond our control. Neither we nor our affiliates are liable for any additional expenses incurred by the client as a result of these causes.
• We are not responsible for a client’s failure to comply with customs regulations, or for the theft or loss of a client’s valuables or personal property caused by the client’s own negligence.

12. Complaints & communication

• If you are unhappy with any service during your trip, please tell your tour guide or your travel consultant straight away, so that we can put things right and avoid similar problems for the rest of your trip.
• If you wish to make a complaint or claim for compensation, you must inform us in writing (by email or post) within 15 days of the end of your tour, attaching relevant receipts and supporting evidence. We cannot accept claims made more than 15 days after the end of your tour.
• You can contact us via the enquiry forms on this website, by email, WhatsApp or phone. If you do not receive a reply about your booking, change or cancellation within 48 hours of sending your request, please contact us at sales@vietnamtourexpert.com or call +84 24 3994 2468 / hotline +84 88 626 1368 so that we can deal with your request promptly.

13. Photos & reviews

• Reviews you submit on our website are published with the name you enter, after a check by our team. Your email address is never published. We may decline reviews that are offensive, unrelated to the tour or contain personal data of other people.
• We will only use photos or videos you share with us on our website or social media with your permission, and you can ask us to remove them at any time.
• Images and text on this website belong to Vietnam Tour Expert or are used with permission; please do not copy them without our written consent.

14. Use of this website & changes to these terms

We may modify these Terms & Conditions from time to time, in whole or in part. Please review them whenever you access or use this site. We reserve the right to modify or rescind these terms in whole or in part at any time, with or without notice.

15. Governing law

These Terms & Conditions are governed by the laws of the Socialist Republic of Vietnam. We will always try to resolve any disagreement amicably first; if that is not possible, disputes will be settled by the competent courts of Vietnam.

16. Contact us

Frequently asked questions

Last updated: 10 October 2026